Dentalkart Return & Replacement Policy

Dentalkart provides a Return/Replacement scheme for new products purchased within 10 days of delivery. The returned products are eligible for refund or replacement only after inspection and approval by our Quality Check Team based on the following criteria:

1. The product must be unused
2. The product seal must be intact and not tampered with
3. All parts, accessories, warranty cards, and manuals must be included in the packaging.
4. The product packaging must not be damaged.
5. The product must be the correct item.

Dentalkart reserves the right to charge a return fee under the following circumstances:

1. A fee of Rs. 95 will be applied for partial returns if the total order amount (excluding the returned products) is less than Rs. 2,500
2. A fee of Rs. 95 will be applied for complete order returns if the original order value is under Rs. 2,500.
3. If you send a different or extra product, other than the return-approved product, you are liable for the logistics costs for picking up and returning the product.

While we offer a 10-day return or replacement policy, certain products fall under the Non-Returnable category:

1. Products that can be used directly on patients, including but not limited to tooth cream, mousse, MRC/orthodontic trainers, water flossers, chin caps, headgear, face masks, and other myofunctional appliances.
2. Products categorized under Pharmacy, including hand sanitizers and patient education models and manuals, are non-returnable.
3. The following items are classified as non-returnable products: dental chairs, dental compressors, UV chambers, autoclaves, X-ray units, RVG sensor machines, model trimmers, OPG and CBCT machines, apex locators, endomotors, ultrasonic cleaners and scalers, micromotors, implant motors/physiodispensers, bleaching lights and light cure units, amalgamators, and Waldent disposable high-speed airotors.
4. If the product value is less than Rs. 250 and the ordered quantity is 1, the return or replacement window of 10 days will not be applicable.
5. Products labeled as "short expiry" on our website cannot be returned due to claims of short expiry, as this information is clearly indicated alongside the product name.

We recommend that you review the product details page on the Dentalkart website/app before making a purchase to determine whether the product is returnable or non-returnable. However, if you receive a defective, damaged, or faulty non-returnable product, please contact Dentalkart within 48 hours of delivery, and we will initiate a refund or replacement.

For any warranty claims regarding the product, please refer to the following guidelines:

1. Physical damage to the product or equipment is not covered under the warranty claim.
2. Both Dentalkart and the buyer acknowledge that the products purchased are subject to the original manufacturer/importers warranties only.
3. Service and warranty claims are handled directly by the manufacturer or importer for this product
4. Dentalkart is not liable for replacing the products; the responsibility to replace any such product lies with the manufacturer or importer.
5. All claims related to returns and replacements must be directed to the concerned manufacturer or importer. Dentalkart may assist the customer in registering a request for product replacement or service.
6. We strongly recommend checking the warranty section on the product detail page before placing a return request under the warranty claim section.